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Customer Experience Software

THE LEADING CUSTOMER SURVEY SOFTWARE & TOOL

Conduct real-time customer surveys, collect automated survey data and get robust analytics to measure customer satisfaction and experience.

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Create, send and analyze customer surveys

Create customer surveys in minutes

QuestionPro's customer survey software enables you to create end-to-end customer surveys in minutes to collect feedback and measure customer satisfaction & experience. Choose from over 80 ready-made standard as well as advanced question-types and 50+ customer survey templates.

Collect real-time survey data

QuestionPro customer survey software offers real-time and automated survey data collection using a multitude of survey distribution options such as email, website embed, SMS, Mobile App, Communities, QR Code and more!

Analyze survey results

Utilize advanced analysis such as Conjoint, TURF, GAP, Trend, and many more under a single platform on easy to use dashboards. Get real-time survey analysis reports in visual infographic format and also have the ability to export the reports to Excel, SPSS, txt, Dropbox and Google Drive using QuestionPro's online survey tool.

Test the QuestionPro Online Survey experience

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30%

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50%

How satisfied are you with the following:

70%

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90%

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Customer Survey Software Features

50+ Customer survey templates

Reach out to your audience faster, by reducing the time spent to create a survey from scratch. Choose from a variety of free online customer survey templates, on topics such as customer experience, satisfaction, feedback, and many more, which have been specially created by domain experts to suit your needs.

Smart survey logic and branching

Avoid wasting time to learn complex softwares and how to use them. Collect data from the target audience by using easy to understand drag and drop smart online logic, such as survey branching, skip logic, text piping, survey looping, and randomization in the mobile survey software.

Single Sign-On (SSO)

Leverage cookie based single sign-on feature allowing the enterprise to operate multiple systems using a single username and password. Single sign-on survey authentication can eliminate the hassle of managing multiple passwords and allow the most productive and efficient use of the community survey software.

Enterprise-Grade survey platform

QuestionPro offers you simple as well as advanced question types that you need to collect actionable customer survey data. Access over 80 readymade question types from our library which includes matrix, NPS score, image, video type, and many more, in over 108 languages.

Robust survey reporting and analysis

QuestionPro survey tool offers a wide range of reporting tools and advanced analytics such as, Maxdiff, Conjoint, text and sentiment, comparative NPS scores and many more. Get real-time visual infographic reports and also have the ability to export in Excel, SPSS, txt, Dropbox and Google Drive.

FTP Schedulers

Reduce the manual effort required every time to distribute repeat customer surveys using an automated scheduler. Just schedule the import of your customer database and send the surveys over and over again!

Mobile ready survey platform

We offer a mobile app designed specifically to collect customer survey data and analyze it anytime, anywhere. Utilize the app for online and offline customer surveys, which are compatible with all smartphone devices and available over Android as well as iOS platforms.

24/7, 365 days global support

We are here to provide live support for all your customer survey related queries, 24 hours a day and 365 days a year. You can get in touch with us anytime, through online chat, email or phone, and our support team will be there to assist you.

Software Integrations

We offer seamless integration and synchronization of customer survey data with your existing CRM tools such as Salesforce, Microsoft Dynamics, Tableau, Caspio, Google Sheets, Hubspot and many more using a host of powerful software integrations. These integrations utilize webhooks and APIs for perfectly consistent and coherent back-end data integration.

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Software Data Security

Survey data security is the highest priority for QuestionPro's survey tools. QuestionPro is SSAE 16 (SOC 2) compliant, EU and Swiss SafeHarbor certified and fully GDPR compliant. SSL is standard for survey and data. Enable/disable survey data collection, create password protected surveys, authenticate respondents via social media, keep survey timers, prevent multiple submission with Anti-Ballot box stuffing, and many more features are offered by customer survey software to keep your data secure and to provide complete control.

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Powerful Analytics & Dashboards

Customer survey software enables you to gather valuable feedbacks through real-time survey data and analytical reports. View easy to understand infographic reports and analyze data using participant statistics, frequency calculations, country-wise mapping, cross tabulation and many more. Furthermore, export the reports in multiple formats such as MS excel reports, raw data, and SPSS in just minutes. The software also enables you with the option to leverage advanced analytical reports in the form of correlation, conjoint/maxdiff, text, and heatmap analysis as well.

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Customized Professional Survey Services

Utilize niche and focused panelists to suit your exclusive research needs from a repository of 22 million+ samples across 32 countries and 300+ profile data points. Survey development, custom development, customized branding and templates, translations, logic scripting, data drill on reports, data imports, report scheduler, email delivered reports and custom training are some of the customized professional services offered by QuestionPro to enhance effective measurement of your customer survey data.

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