Client Evaluation of Company Services Survey Questions + Sample Questionnaire Template

Client Evaluation of Company Services Survey questions by QuestionPro offers questions on customer service and meeting the company needs. This is a questionnaire can be customized as per your need, which includes question samples that revolve around a project that the organization is working on in collaboration with a client. The client is expected to voluntarily rate the way the project is executed. For example, an organization can ask the client to rate factors such as how efficient is the account manager, satisfaction levels with the delivered results and the worthiness of the quality of results.

Following are the questions to gather feedback from the client regarding customer service provided during the project.


 
 
Considering your complete experience with our company during the project, how likely would you be to recommend our company to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
Please state your level of agreement for the following statements about company service representatives?
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
They are well trained.
They are well supervised.
They adhere to professional standards of conduct.
They act in my best interest.
Overall, I am satisfied with the company service representatives (CSRs).
 
Please state your level of agreement for the following statements:
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
The company account manager is knowledgeable and professional.
I feel like I have a good relationship with the company account manager.
The company account manager is making a positive contribution to my business.
The company account manager responds to my inquiries in a timely manner.
The company account manager is a self starter and i don't need to take continuous follow-ups
Overall, I am very satisfied with the company account manager.
 
 
What would be your top reason for being very satisfied with our company service representatives?
   
 
 
Please tell us your top reason for being very satisfied with our company account manager?
   
 
 
In comparison to how you felt about the company before this project, what is the interpretation of completing another project with the same company?
 
better, based on performance
 
about the same
 
worse, based on performance
 
 
Considering the overall value of the project you paid for, was it
 
an exceptional value, worth more than you paid for it
 
a good value, worth about what you paid for it
 
a poor value, worth less than you paid for it
 
 
Do you have any other Comments/Suggestions about the service provided to you during the project?
   

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