Customer Satisfaction Survey Questions + Sample Questionnaire Template

Customer satisfaction survey questions template is a complete 360 customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, CSAT, customer service satisfaction etc. Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services and upselling!


 
 
Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
Please rate our Products or Services for the following parameters:
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Quality
Speed 
Cost effectiveness
Value for money
Reliability
 
 
How well did our products meet your expectations?
 
Extremely well
 
Somewhat well
 
Not so well
 
Not at all well
 
 How was your experience in the following areas of our customer service:
Very satisfactory Somewhat satisfactory Neutral Somewhat unsatisfactory Very unsatisfactory
Pre-purchase support
Post-purchase support
Issue resolution speed
Subject matter expertise of support executive
Politeness of the support executive
Post-resolution followup procedure
 
 
How often do you use our product / service?
 
Daily
 
Weekly
 
Bi-weekly
 
Monthly
 
 
Please add any further comments / suggestions for us:
   

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

13 questions

Retail store survey questions to collect customer feedback on various aspects of the store. This sample questionnaire template includes critical store evaluation questions to consumers, such as location, inventory, customer service, merchandise pricing, value for money and overall customer satisfaction. Use this store survey and grow your business with real customer insights.

Customer Satisfaction Surveys

Product Satisfaction Survey Template

9 questions

Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.

Customer Satisfaction Surveys

Customer Service Survey Template

18 questions

The customer service survey questions template consists of multiple questions that evaluate the level of service that a customer received while interacting with a brand. This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer service team is one of the most important factors as of which feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer and hence customer feedback is very important. Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand as well as map out areas of the business that need fortifying upon and alternatively also where work is required.