Top 12 Restaurant Survey Questions + Sample Questionnaire Template

Restaurant Survey Questions by QuestionPro offers a detailed questionnaire about intricate details such as the lobby, table area, server, food quality, and willingness to recommend. With around 10+ survey questions that cover all aspects of a dine-in restaurant, this questionnaire sample can be edited and the visitors can be asked to fill it out. On the basis of the feedback, improvements can be made in the way the dine-in restaurant functions. For example, if a visitor suggests that the server was not appropriately behaved, that individual will have to be trained and his/her serving capabilities must be enhanced.



   
 
As our customer, your opinions are very valuable to us. Please take a few minutes and answer the following questions. Thank you.
 
   
 
How often do you dine with us ?
 
Daily
 
Weekly
 
Monthly
 
Once in three months
 
First time
 
Other
 
 
   
The Server
Yes No N/A
Was the server attentive and available when you needed him/her?
Was your server knowledgeable and able to answer your
questions about the food and beverages?
 
   
The Food
Excellent Good Average Below average Poor
How would you rate the taste of your meal?
How was the temperature of the food?
Please rate your visit on value for the money.
 
   
Please rate the following regarding the ambiance of
our restaurant.
LeastMost
Excellent Good Average Below average Poor
 
Cleanliness
Lighting
Music
Comfort
 
   
 
Comments
   
Email Address (Optional)
   
 

Why Should Restaurants Conduct a Restaurant Survey?

Dine-in restaurants belong to the hospitality industry. People become happy when they are served with good food and if they are satisfied with the overall experience, they surely will return and eventually become regulars. In the hospitality industry word of mouth plays an important role even more than advertising or marketing.

7 Steps to Design a Good Restaurant Survey

While the basic aesthetics of the survey ain't all that important, creating a survey that will fetch maximum responses is. It is important for your business that a maximum number of your customers should be able to finish the survey. A good number of feedbacks means you will be able to collect meaningful data. Here are 7 steps to design your survey:

  1. Identify what you want to ask: It is important what questions you ask in your survey, however, what is more, important is what is the goal of your survey and know what you want to ask. Once you as a business owner have the clarity, it will be a matter of minutes, you start designing questions for your survey.
  2. Ask essentially important questions: Once you have identified why you want to deploy the survey, next comes what questions are you going to ask your customers. It is effective that only extremely important questions should be asked to avoid irritating the customers. Ask simple straightforward questions and give them appropriate answer options to choose from.
  3. Keep it short: It's easy to get carried away in emotions, however, it is advisable to keep your survey short and precise. If your survey is complicated and lengthy, there are chances your customers will get bored with survey fatigue and there will be a number of dropouts and you will not be able to gather the necessary feedback. This sample survey template has the optimum number of questions for the respondents to read in an answer.
  4. Ask one question at a time: It is advisable to ask your respondents one question at a time. While designing a survey you might be tempted to stuff in many questions thinking you need answers to all of them, this is an absolute sin while designing your survey. Stuffing in too many questions in one single question will totally confuse the respondent and they will leave the question unanswered.
  5. Avoid using Jargons: Restaurant industry have jargons of their own and for professionals and restaurant owners they are regular words and not jargons, so there is a tendency to use those jargons, but for customers, it could appear Greek or Latin. Remember, what your customers don't understand they won't respond to that. In this case, again, questions will be left unanswered and the purpose of deploying the survey will be defeated.
  6. Spend time to design your survey: Please note, you have a purpose, a reason to deploy this survey and that is collect information and feedback from your customers to help your business improve and grow. Spend time to design your survey. Know what questions you want to include, what will be the layout of your survey etc. In this Dine-In Restaurant, survey template questions have been designed and curated by experts to obtain maximum responsiveness from the respondents.
  7. Take your survey for a ride: Even before you start sending out the survey, circulate it internally amongst your friends, colleagues, and staff to make sure there are no spelling mistakes, to check survey layout and design and most importantly to check the ease of filling out the survey. Once you are satisfied and have tested the survey internally it is now ready to be deployed.

Once you receive the feedback, make sure you analyze and strategize it. There is no meaning in deploying the survey if you are not going to act on the feedback given to you by your customers. Make sure you let them know that their feedback was needed and valued. This is one way of appreciating and thanking your customers.

Restaurant / Hotel Surveys

Guest Evaluation Survey Template

27 questions

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. This is a customizable questionnaire sample which can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated.

Restaurant / Hotel Surveys

Event Survey Template

33 questions

Event Planning Evaluation Survey by QuestionPro includes questions about sales, pre-event, event, and post-event. This questionnaire sample includes feedback questions about satisfaction levels of customers during various phases of the event such as the sales, pre and post event, the likelihood of recommending the organization to their friends and colleagues, hotel preferences for the future events and other such questions.

Restaurant / Hotel Surveys

Resort Evaluation Survey Template

14 questions

Resort Evaluation Survey Template by QuestionPro offers questions regarding the services offered by the resort, usage of different amenities and customer satisfaction levels. This customizable questionnaire sample can be edited according to the required information details. For example, this template includes a question about the reason for choosing the resort, the answer options of which can be edited.