Evaluation of Potential for E-Commerce Services Survey

Evaluation of Potential for E-commerce Services Survey Template has questions and examples regarding non-internet services and which services would be used if available online. This questionnaire sample can be customized according to applicability.



   

Thank you for taking the time to complete the survey. The survey will take about 5 minutes. The responses from this survey will be used to improve the functionality of the [COMPANY] site. In addition, detailed comments and suggestions on how we can improve the site can be forwarded to the webmaster at [EMAIL_ADDRESS]. Thank you.
 
   
 
Please rank (1-5) the following in order of preference in our website:
Userfriendly
Less Load Time 
Interesting Images 
Good Information 
Easy Access
 
   
 
Tell us how often you visit our site.

 
Everyday
 
Once a week
 
Once in two weeks
 
Once a month
 
Rarely
 
Other
 
 
   
 
When you visit the site, are you using the computer from

 
Office
 
Home (including a home office)
 
Equally from the home and office
 
Other
 
 
   

Please tell us why you visit our site (please check all that apply)?
 
Looking for general information
 
Looking for rules/regulations
 
Looking for forms
 
Looking for facility information
 
Looking for regulatory information
 
Looking for Upgrade Information
 
Looking for Qualified Professional/Consultant Information
 
Looking for news (Meetings, Seminars, Calendar, Public Hearings etc)
 
Looking for Contact Information (Agency and Staff Phone #s, Mailing Address etc)
 
Research for Work
 
Research for School
 
Download files
 
Professional Development
 
Looking for update on earlier information
 
Other
 

 
   

Several state agencies have moved on to e-commerce, that is, conducting business on-line. If [COMPANY/AGENCY] provided a website, would you take advantage of conducting the following [AGENCY] businesses online?
 
Payment of _____ fees
 
Payment of _____ fees
 
Payment of plan review fees
 
Payment of _____ application fees
 
Payment of _____ related charges
 
Submission of reports, such as _____, _____, site assessments etc
 
Registration of _____
 
Register for seminars and expos
 
_____ application process
 
Overnight shipping and handling charges for important documents/reports
 
Other (please specify)

 
   
 
Would you say our web site is:
 
Very attractive
 
Somewhat attractive
 
Average
 
Not very attractive
 
Not attractive at all
 
   
 
How much effort did you have to take to find our web site?

 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
   
From what you have seen and your experience with other sites, please rate the following features of the web page:
Poor Fair Good Very good Excellent Not sure
Visual appearance/layout:
Content:
Writing style:
 
   
 
From your experience, what do you find to be the biggest challenge with using our site?

 
I am new to the Internet
 
Information I am looking is not available
 
Information is not well organized
 
There is just too much information
 
Hard to navigate through the information
 
Takes too long to load a page
 
Downloadable files or forms are in a format I cannot use
 
Other (please specify)
 
 
   
 
Did the menu of items on the home page make sense to you?

 
Yes
 
No
 
   
 
Did you experience any problems downloading files?

 
Yes
 
No
 
Did not try
 
   
 
How did you hear about the Website?
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Hotline
 
Dealer
 
Industry consultants
 
Newsletters/literature
 
Media (newspaper, radio, TV)
 
Associate/friend
 
Followed Link from another web page
 
Search engine
 
Other (Please Specify)
 
 
   
 
We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?
   
Email
   
 

Website Surveys

Digital Marketing Activities Survey Template

18 questions

Web Building Activities Survey Template consists of questions the provide insights about corporate demographics, web building expenditures and activities. This is an editable questionnaire example which can be modified according to the target audience. Understanding factors such as factors that influence the purchase of website services, required domain name, type of website etc. can be easily done by using this sample.

Website Surveys

Web Customer Service Evaluation Survey Template

18 questions

Web Customer Service Evaluation Survey Template offers questions about customer service evaluation and feedback survey on speed, quality, and overall customer satisfaction. This sample questionnaire can be edited with questions which are more likely to obtain better insights for a particular organization. Questions about speed or service, mode of service, reason for seeking assistance etc. can be included in this survey. For example, if an organization does not require to know the motive behind contacting customer care, they can eliminate the question from the survey template and send it to their customers. Analyzing feedback may help them in improving their web customer service.

Website Surveys

Website Visitor Profile Survey Template

10 questions

Website Visitor Profile Survey Template offers questions which help in determining the use of site pages, existing hardware, software, and line speed. This sample can be customized according to the niche of the website and that target audience. For example, a highly productive questionnaire on visitors of a hardware website might not have the same impact on being used for a software product website. This is the main reason to edit every survey template according to the requirement to gain the best results.