Hardware Post Installation Satisfaction Survey Template

Hardware Post Installation Satisfaction Survey Template by QuestionPro is a sample of questions regarding the post purchase installation, service and feedback.This questionnaire example evaluates customer satisfaction levels for the various activities conducted by an organization conducted after the purchase has been done. For example, questions about timely site installation or quality of the delivered products are asked in this questionnaire.



   
Please select an option, which best represents your opinion, for each of the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Site preparation requirements were provided four (4) weeks before delivery.
The preparation instructions were easy to understand.
The site was ready for installation.
Installation was scheduled at my convenience.
The machine was delivered as scheduled.
The order was delivered complete
(i.e. no components or peripheral devices missing). .
Electrical connections included the correct plug.
 
   
 
How often do you use [PRODUCT/SERVICE]?
 
Daily
 
Once/week or more
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Other
 
 
   
 
Overall, how satisfied are you , with [PRODUCT]?
 
Very Unsatisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
   
 
How likely are you to purchase [PRODUCT] again?
 
Definitely
 
Probably
 
Not Sure
 
Probably Not
 
Definitely Not
 
N/A
 
   
 
What recommendations would you offer for improving [PRODUCT]?
   
 

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Hardware Product Evaluation Survey Template

19 questions

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Pre-Installation Survey Template

20 questions

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