Online Retailer Evaluation Survey Template

Online Retailer Evaluation Survey Template includes questions that are focused on attitudes about purchasing online and at a given site. This sample can be edited with different questions on customer preferences, business relationship with the retailer or rewards for doing business with the retailer. QuestionPro questionnaire example offers all such questions which provide detailed information about an online retailer.



   
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
1234512345
Customer Service 
Product Packaging
Delivery Time 
 
   
 
Considering your complete experience with our company, how likely would you be to recommend (ONLINE RETAILER) to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
   
Thinking about your experience with , please indicate your opinions about the following statements:
INTERNET_RETAILER
Strongly agree     Agree     Neutral     Disagree     Strongly disagree     Not sure
I prefer making a purchase from this (ONLINE RETAILER) over using local offices, malls or stores.
I prefer this (ONLINE RETAILER) over other home shopping services (i.e., catalogs, "1-800" services or television).
This (ONLINE RETAILER) doesn't just sell products or services--it entertains me.
I received special rewards and discounts from doing business with this (ONLINE RETAILER).
I say positive things about this (ONLINE RETAILER) to other people.
I consider this (ONLINE RETAILER) to be my first choice when I need products or services of this type.
The "look" of (ONLINE RETAILER)'s website is appealing to me.
I really like doing business with (ONLINE RETAILER).
I intend to continue to visit (ONLINE RETAILER)'s website in the future.
I intend to purchase from (ONLINE RETAILER) in the future.
(ONLINE RETAILER) is one of the first places I intend to look when I need the type of merchandise or services it provides.
It would require a lot of time and effort on my part, to set up an account with another Internet retailer.
It would take a lot of time and energy to look for another Internet retailer for this type of product.
The products and/or services I purchased from (ONLINE RETAILER) were a good value.
I enjoy doing business with (ONLINE RETAILER).
 
   
 
Please tell us how we can serve you better in future?
   
 

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