Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

Resort Hotel Survey Template offers customizable questions about guest satisfaction for collecting meaningful feedback on various aspect of the hotel or resort, such as front desk service, room service, room quality and size, hotel food quality and overall experience with the hotel / resort. Use this sample questionnaire to discover scopes of improvement and make your hotel's services better with each visitor.



   
 
Please take a moment to rate our services. Thank you for giving us the opportunity to serve you.
 
   
 
Excellent Good Average Below average Poor N/A
Menu Variety
Value for price paid
Promptness of service
Quality of service
Quality of food
Quality of beverage
 
   
 
Excellent Good Average Below average Poor N/A
Overall, how would you rate our staff's hospitality? (Friendliness, courtesy, responsiveness)
Overall, how would you rate our resort's public areas?
Overall, how would you rate the value for the price paid?
Overall, how would you rate the resort's ability to provide a relaxing atmosphere?
 
   
Please rate the following:
Excellent Good Average Below average Poor N/A
Decor
Cleanliness
Condition of rooms
Housekeeping services
Heating/cooling within the room
 
   
 
Comments
   
Email Address (Optional)
   
 

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27 questions

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. This is a customizable questionnaire sample which can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated.

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Event Survey Template

33 questions

Event Planning Evaluation Survey by QuestionPro includes questions about sales, pre-event, event, and post-event. This questionnaire sample includes feedback questions about satisfaction levels of customers during various phases of the event such as the sales, pre and post event, the likelihood of recommending the organization to their friends and colleagues, hotel preferences for the future events and other such questions.

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Resort Evaluation Survey Template

14 questions

Resort Evaluation Survey Template by QuestionPro offers questions regarding the services offered by the resort, usage of different amenities and customer satisfaction levels. This customizable questionnaire sample can be edited according to the required information details. For example, this template includes a question about the reason for choosing the resort, the answer options of which can be edited.