Supplier Service Evaluation Template

Supplier service evaluation for Business to Business application.

Please rate the performance of your (Company) Customer Service Representative:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Ability to solve problems
Understanding of my needs
Presentation of new products and packages
How do you place your orders through?
Customer Service Representative
Sales Representative
On-line computer order system
Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas listed.
Much Worse Worse Same Better Much Better
Timeliness of deliveries
Delivery day schedule
Condition of delivered product
Stock rotation
Accuracy of order fill
Back order fulfillment
Handling your phone orders
Phone answered immediately -- available lines
Accuracy of invoices
Much Worse Worse Same Better Much Better
Ability to fill orders completely
Overall rating of the company
Appearance of company personnel and vehicles
Professionalism of the driver
Frequency of sales calls
Promotional effectiveness
Display effectiveness
Discounting policies
Clarity of price list information
What can your (Company) service representative do to serve you better?
Do you usually pick up your orders?
If "Yes," are you treated courteously at the loading platform?
Are you served promptly?
What can the (Company) loading platform crew do to serve you better?
Who is your (Company) salesperson?
Would you like to see your (Company) sales representative more or less often?
More often
About the same
Less often
What can your (Company) sales representative do to serve you better?
Approximately what is the total annual purchase of all (type of products) from all your suppliers?
Under $50,000
$50,000 - $100,000
$100,000 - $200,000
$200,000 - $500,000
$500,000 - $1,000,000
$1,000,000 - $2,000,000
Over $2,000,000
What percentage of your total annual (product) purchases go to (Company)?
Do you think (Company's) overall performance has been improved compared to last year at this time?
Greatly improved
Somewhat improved
Same as last year
Somewhat declined
Greatly declined
If you could change or improve just one thing about (Company) what would it be?
Thank you for taking the time to complete this survey.

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