Web Customer Service Evaluation Survey Template

Web Customer Service Evaluation Survey Template offers questions about customer service evaluation and feedback survey on speed, quality, and overall customer satisfaction. This sample questionnaire can be edited with questions which are more likely to obtain better insights for a particular organization. Questions about speed or service, mode of service, reason for seeking assistance etc. can be included in this survey. For example, if an organization does not require to know the motive behind contacting customer care, they can eliminate the question from the survey template and send it to their customers. Analyzing feedback may help them in improving their web customer service.



   
 
How did you contact customer service?
 
Email
 
Fax
 
Telephone
 
Web chat
 
In person
 
Other
 
 
   
 
If you called on the phone, how quickly did you get through?
 
Immediately
 
Under 30 seconds
 
About 1 minute
 
2-5 minutes
 
More than 5 minutes
 
I left a message
 
Does not apply
 
Other
 
 
   
 
If you contacted customer service by fax or email, how long did it take to get a response?
 
Under 2 hours
 
2-6 hours
 
6-12 hours
 
1 business day
 
More than 1 business day
 
They didn't get back to me
 
Does not apply
 
   
 
What was your reason for contacting customer service?
 
Not satisfied with product
 
Did not receive product
 
Unable to order product/service
 
Problem with Web site
 
Needed more product information
 
Cancel subscription or membership
 
Other
 
 
   
 
Overall how satisfied are you with our customer service representative?
 
Very satisfied
 
Satisfied
 
Average
 
Dissatisfied
 
Very dissatisfied
 
Very dissatisfied
 
   
 
Do you have comments or suggestions that would help us improve our customer service?
   
 

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