Website Retailer Satisfaction Survey Template

Website Retailer Satisfaction Survey Template includes questions about website user-friendliness, items searched for, customer satisfaction, and feedback. QuestionPro questionnaire sample is a set of questions about where did the respondent get information about the website, what is the extent of web usage by each of the customers and did the organization's website provide them the required information.



   
 
Thank you for taking the time to fill out the [Company]online survey. This information will only be used to help us to serve you better.
 
   
 
How often do you visit our site?
 
Everyday
 
Several times a week
 
Several times a month
 
About once a month
 
Less than once a month
 
This is my first visit here
 
Other
 
 
   
 
How did you hear about our website?
 
From a friend
 
Search engine
 
Guessed the URL address
 
TV or radio
 
Newspaper or magazine ad
 
Business associate
 
Internet ad
 
Link from another page
 
Other
 
 
   
 
How often do you use the web to find product information?
 
Everyday
 
Several times a week
 
About once a week
 
Several times a month
 
Other
 
 
   
 
Did you find what you were looking for on our site?
 
Yes, I found exactly what I was looking for
 
Yes, but not the Brand/Size/Color/Etc.
 
I found a related product, but not what I wanted
 
No, I didn't find what I was looking for
 
Other (Please Specify)
 
   
 
If you did not find exactly what you wanted, please explain what you were looking for.
   
 
   
 
Any suggestion or recommendation to improve our site?
   
 
   
 
Please provide your e-mail address below if you would like to hear from us regarding your comments in this survey.
   
 
   
 
Thank you for your time.
 

Website Surveys

Evaluation of Potential for E-Commerce Services Survey

17 questions

Evaluation of Potential for E-commerce Services Survey Template has questions and examples regarding non-internet services and which services would be used if available online. This questionnaire sample can be customized according to applicability.

Website Surveys

Digital Marketing Activities Survey Template

18 questions

Web Building Activities Survey Template consists of questions the provide insights about corporate demographics, web building expenditures and activities. This is an editable questionnaire example which can be modified according to the target audience. Understanding factors such as factors that influence the purchase of website services, required domain name, type of website etc. can be easily done by using this sample.

Website Surveys

Web Customer Service Evaluation Survey Template

18 questions

Web Customer Service Evaluation Survey Template offers questions about customer service evaluation and feedback survey on speed, quality, and overall customer satisfaction. This sample questionnaire can be edited with questions which are more likely to obtain better insights for a particular organization. Questions about speed or service, mode of service, reason for seeking assistance etc. can be included in this survey. For example, if an organization does not require to know the motive behind contacting customer care, they can eliminate the question from the survey template and send it to their customers. Analyzing feedback may help them in improving their web customer service.